Skincare customers can use this Medicube guide for payment, fulfilment, returns, and support.
Will a restocking fee be charged?
No. Medicube charges no restocking fee on an approved return or exchange.
How long is transit?
After dispatch, standard carrier transit normally takes 4–6 business days. Medicube serves only United States addresses and standard shipping is free without a minimum.
What if the order is damaged, defective, wrong, or incomplete?
Send Medicube the order number plus useful details or photos. The store pays approved return shipping and supplies an appropriate remedy; ordinary exclusions do not remove these rights.
How long do I have to return an item?
An eligible no-reason return may be requested within 30 days after delivery. Medicube pays the approved return cost and supplies a free prepaid label or equivalent no-cost method.
What is the ordering process?
Select a product and options, add the item to the cart, review the delivery and billing entries, then authorize payment. Medicube sends confirmation after the order is successfully submitted.
What does processing time mean?
For Medicube, processing covers verification, picking, packing, and carrier preparation. It normally takes 1–2 business days and does not include transit.
How do I reach customer service?
Email Support@Medicubek.top or call (986) 364-0182. Medicube is available Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles time).
Which cards can I use?
Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover are supported. Medicube charges in USD, and checkout displays the methods currently available.
Is tracking included?
Yes. Medicube sends a tracking number in the shipping confirmation. The first carrier update may take a short time to appear.
What is the daily cut-off?
Orders received by 5:00 PM (America/Los_Angeles time) may start processing that business day. Later, weekend, and applicable-holiday orders begin on the next business day.
May I cancel?
A cancellation can be requested before dispatch. Contact Medicube quickly because fulfilment may prevent a stop; after shipment, follow the return procedure.
Can I exchange merchandise?
Yes. Medicube considers eligible exchange requests during the same 30-day period. The replacement depends on stock, and approved return shipping is prepaid.
Where does my refund go?
After receipt and inspection, Medicube sends an approved refund to the original payment method. Banks and card issuers usually need 5–10 business days after issuance to post it.
Contact for another question
Merchant: Medicube
Contact email: Support@Medicubek.top
Telephone: (986) 364-0182
Physical address: 568 W Lake Mead Pkwy, Henderson NV 89015, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles time).
When contacting Medicube about an order, include the order number so the team can locate the relevant record.