Medicube provides both a 30-day preference-return option and remedies for skincare that arrives damaged, defective, wrong, or incomplete.
When the delivered item has an issue
When an item is damaged, defective, different from what was ordered, sent in error, or missing a part, the customer should promptly send the order number and useful photos or details. Medicube pays the return cost and provides an appropriate refund, replacement, or exchange.
Refund review
After Medicube receives and inspects the item, the customer is told whether the refund is approved. Approved funds go to the original payment method. After issuance, a bank or card provider ordinarily takes 5–10 business days to display the credit.
Return period measured from delivery
Medicube accepts an eligible no-reason return request made within 30 days after tracking confirms receipt. Returned merchandise should be in substantially the received condition and include parts, accessories, manuals, packaging where reasonably available, and proof of purchase.
Return fee policy
Medicube does not charge a restocking fee for an approved return or exchange. The prepaid method also means the customer does not pay approved return postage.
Items outside a preference return
Custom or personalized products, clearance or Final Sale merchandise, gift cards, and opened intimate or hygiene-sensitive items are outside ordinary no-reason returns. This exception never reduces the customer’s remedy for damage, defect, incorrect shipment, or missing parts. Questions about this Medicube standard can be sent through the contacts below.
How exchanges are approved
Medicube supports exchanges during the same 30-day period. Approval includes a prepaid return method. The requested replacement depends on available stock; if it is unavailable, Medicube will offer another eligible remedy, including refund to the original payment method.
Cancellation timing
The customer may ask Medicube to cancel before dispatch. The request should be made quickly because fulfilment can move fast and cannot always be interrupted. After shipment, the customer follows this return process.
Return transport paid by the store
For every approved no-reason return, Medicube pays return shipping and provides a free prepaid label or an equivalent no-cost return method. Customers should wait for authorization and routing instructions before sending merchandise.
Return authorization contact
Merchant: Medicube
Contact email: Support@Medicubek.top
Telephone: (986) 364-0182
Physical address: 568 W Lake Mead Pkwy, Henderson NV 89015, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles time).
When contacting Medicube about an order, include the order number so the team can locate the relevant record.