Medicube separates preparation time from carrier time so skincare delivery expectations remain clear.
Unshipped order updates
Medicube can consider an address correction or cancellation only before dispatch and cannot guarantee a stop after fulfilment starts. Once the parcel has shipped, cancellation is handled through the Refund Policy.
Complimentary shipping
Medicube provides free standard shipping for all US orders, without a minimum purchase requirement. Basket size does not create a standard-shipping fee.
Order preparation
The Medicube processing period covers payment review, order verification, picking, packing, and preparation for carrier handoff. This first stage normally takes 1–2 business days and is not transit time.
Travel time
After the carrier accepts the Medicube parcel, transit normally takes 4–6 business days. Weekends, holidays, severe weather, address exceptions, and carrier disruption can extend an estimate.
Order receipt timing
An order reaching Medicube by 5:00 PM (America/Los_Angeles time) may enter processing that business day. A later order, weekend order, or applicable-holiday order starts its processing count on the next business day.
Shipping confirmation
Medicube sends a shipping confirmation with the tracking number after dispatch. The first carrier scan may take time. If tracking does not update or reports a delivery problem, the customer may contact the store.
Where an order can be addressed
Medicube accepts shipment only to complete, deliverable United States addresses. International shipping is unavailable. A customer should review the address carefully and request any correction before dispatch.
Carrier exceptions
A customer should notify Medicube if a parcel is overdue beyond the estimate, apparently lost, delivered to the wrong place, or damaged in transit. The team will review tracking and available evidence and work toward the appropriate resolution.
Tracking support
Merchant: Medicube
Contact email: Support@Medicubek.top
Telephone: (986) 364-0182
Physical address: 568 W Lake Mead Pkwy, Henderson NV 89015, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles time).
When contacting Medicube about an order, include the order number so the team can locate the relevant record.